And we’ll probably get another takedown request from their lawyers, claiming we’re violating EU law (we aren’t). We list the names, numbers, and email addresses of the Lufthansa executives in our database. Lufthansa isn’t going to like this resolution.
REBOOK FLIGHT LUFTHANSA HOW TO
How to fight a problem with a canceled flight.If you’ve canceled a flight, you’ll have a cancellation number. If you have a ticket, you’ll have a confirmation number. Don’t assume you have a ticket without any evidence. This bears repeating: Never show up to the airport without a confirmation number. Are we the only ones who aren’t allowed to? What kind of double standard is that? But for cryin’ out loud, people, it’s 2022. I know I’m going to get myself into a lot of trouble for saying this, so here’s my disclaimer: Void where prohibited. Short of getting everything in writing, you really need to start recording your calls. She could have specifically asked - are you going to refund or reschedule? - instead of asking a different question that eventually led to this misunderstanding. I think if Stahl had known about the terms and conditions, then she would have known about the two options. Ask specific questions when you reschedule.
How could Stahl have avoided this problem? It also failed to answer her questions.īad airline! Tips for getting the schedule change you want So technically, Lufthansa did what it was supposed to, but it didn’t tell Stahl. delay of more than 2h for a long term irregularity or delay of more than 5h for a short term irregualarity. We will give you a refund as set out below if we cancel a flight, fail to operate a flight according to the timetable (i.e. It’s all in the airlines’ terms and conditions under “involuntary refunds.”ġ0.2.1.
REBOOK FLIGHT LUFTHANSA FULL
Like all airlines, when Lufthansa changed Stahl’s schedule, it owed her either a full refund or a replacement flight of its choosing. What does an airline owe you when it changes the schedule? Then it made a new reservation and waited for you to pay for it. Instead, it canceled Stahl’s old flight and issued a full refund. It looks as if Lufthansa didn’t do what it said. If you find yourself in this, make sure you have a confirmation number for the new flight. Finally, she just went to the airport on the day of her departure, hoping for the best. It looks like she spent many hours trying to secure a confirmation for her new flight, to no avail. The written correspondence between her and Lufthansa was frustrating for me to read. So what did Stahl have? Why didn’t Lufthansa fix this without charging its passenger? That case ended in her favor after the airline reviewed its own copy of that conversation.īut most passengers don’t have that type of smoking gun. Regular readers will remember the case of Mikayla Shade, who recorded an American Airlines agent giving her clear and inaccurate information. Until we’re on a level playing field - when both sides can legally record the conversation, and do - we’ll have problems like this.īy the way, that hasn’t stopped some of our clever readers from recording conversations on their own. Those recordings are for the airline’s benefit, not yours. But if you think the airline will release their phone records to our team, you’re wrong. The airline does it records all calls for “quality assurance” purposes. Lufthansa should have done what it promised by phone: changed the flight from Munich to Frankfurt without charging her.īut unfortunately, Stahl had no evidence that the phone conversation happened. Is Lufthansa right or wrong about this ticket change? All I want is a refund of $1,360, which is the fare difference,” she added. I haven’t received an answer in five weeks. She says she thinks the airline hasn’t even read her messages. “I have been fighting with Lufthansa ever since,” she says.īy “fighting,” she means she means she’s emailed them several times. She had to pay Lufthansa a walk-up fare of $2,360. Yeah, that’s quite an überraschung, as the Germans would say. “How was I supposed to know that? I was under the assumption that the original charge still applied since the representative told me on the phone it would be exactly the same price. “When I went to the ticket counter on my flight day, a Lufthansa employee told me that I hadn’t paid for my ticket to Frankfurt yet,” she says. Surprise! You don’t have a ticket to Germany Currently selling in 54 countries and growing, our mission is to deliver simple solutions to travelers worldwide heading out on their next adventure. We provide specialty travel insurance services and benefits to travelers visiting or working internationally, including in the world’s most hard to reach places. Elliott Advocacy is underwritten by battleface - At battleface, we deliver insurance that doesn’t quit when circumstances change.